Fachassistenz (w/m/d) Kundenservice im Jobcenter Rhein-Neckar-Kreis (Dienstort Sinsheim)
Core
First point of contact for customers in the intake zones of the Jobcenter, providing initial guidance and processing applications for unemployment and basic security.
Role type
Customer service assistant (intake zone)
Builds
Customer intake and initial case processing for the German Federal Employment Agency
Domain
Public sector / Social security / Labor market services
Deliverable
client delivery
Required skills
Customer reception, application processing, data entry, IT tools proficiency, empathy
Preferred skills
Commercial or administrative background, experience in customer-facing roles
Responsibilities
Greet and advise customers, accept and review applications, answer questions about services, support data entry