Mitarbeiter telefonische Kundenbetreuung (m|w|d)
Core
Telesales and customer service role handling inbound inquiries, outbound prospecting, and lead qualification for a logistics company.
Role type
Telesales / Customer Service Representative
Builds
Sales leads and customer relationships for a logistics service provider
Domain
Logistics / B2B Services
Deliverable
product features
Required skills
Telesales, Customer Service, Lead Qualification, CRM Data Management, Consultative Selling
Preferred skills
Inside Sales, B2B Sales, Team Collaboration
Technologies
MS Office, CRM systems
Responsibilities
Handling inbound customer inquiries via phone, email, and chat; Proactively contacting potential customers to present products and services; Qualifying leads and supporting field sales with appointment setting; Maintaining and activating existing customer relationships; Analyzing customer requirements to steer activities; Onboarding and mentoring new colleagues.
Seniority
Entry to Mid-level, hands-on IC