Mitarbeiter*in (m/w/d) im 1st und 2nd Level IT-Support Smallworld GIS
On-site
Core
Providing 1st and 2nd level application support for Smallworld GIS software to utility network operators.
Role type
1st and 2nd Level IT Support Engineer (GIS)
Builds
Stable operation of GIS-based software solutions for customers
Domain
Geospatial Information Systems (GIS) / Utility Networks
Required skills
GIS software experience, object-oriented programming (Java/C#), ticket system management, error troubleshooting, customer communication
Preferred skills
Smallworld Magik programming language, new technology adoption
Technologies
Smallworld GIS, Java, C#, Magik
Responsibilities
Accept and process support tickets via the ticketing system, troubleshoot and resolve errors in Smallworld GIS, escalate complex issues to appropriate specialists, assist customers with general problem solving
Seniority
Mid-level, hands-on IC