Business Analyst (m/w/d) für Online-Shop, E-Commerce & Payment
Core
Bridge between customers, payment providers, and development teams to ensure seamless ticket booking and payment processing for 150 cultural and leisure institutions.
Role type
Senior Business Analyst (E-Commerce & Payment)
Builds
Online ticket shop checkout flows, payment integrations, and customer journey improvements for museums, zoos, and parks.
Domain
E-Commerce, Ticketing, Payment Processing
Deliverable
product features
Required skills
Requirements elicitation, User Story creation, Payment gateway integration, Transaction analysis, SQL, Agile backlog management, Legal compliance mapping (GDPR, PCI DSS), Customer journey optimization
Preferred skills
SQL, Experience with payment providers/acquirers, Experience in ticketing or public sector contracting
Technologies
Azure DevOps, Jira
Responsibilities
Translate legal requirements into shop checkout specifications, Analyze payment vs. booking discrepancies using transaction data, Evaluate shop and payment metrics to derive action plans, Manage backlog and participate in refinement sessions, Support tendering processes by aligning technical requirements with scope
