Teamleiter Field Service/Operations w/m/d
Core
Leading a field service team of up to 30 employees to ensure stable customer operations and service quality.
Role type
Senior Field Service Team Leader
Builds
Stable IT service operations and delivery for enterprise clients
Domain
IT Services / Enterprise IT
Required skills
Team leadership, resource planning, SLA/KPI analysis, stakeholder coordination, IT service process knowledge, reporting tools, ticketing systems
Preferred skills
ITIL foundation, Microsoft 365, travel readiness
Responsibilities
Lead and develop a team of up to 30 staff, plan team deployments based on demand, ensure stable customer operations, analyze SLAs and KPIs, coordinate tasks and priorities, collaborate with delivery leadership, service management, logistics, HR, and internal/external partners
Seniority
Senior, hands-on IC