Mitarbeiter (m/w/d) Hotline Anwenderbetreuung
Core
Provide telephone support to policyholders, sales partners, and customers regarding the customer portal, health app, and online services.
Role type
Customer support specialist (IT systems)
Builds
Customer portal, health app, and other online services
Domain
Insurance / IT support
Deliverable
client delivery
Required skills
telephone customer support, IT affinity, hardware/software support, troubleshooting, cross-functional collaboration
Preferred skills
insurance industry knowledge
Responsibilities
Answering technical questions about customer systems, responding to system outages, testing software and hardware updates, collaborating with internal teams