Kundenbetreuer / Customer Relationship Manager (m/w/d) für Abwasseranalytik im Umweltlabor
Core
Managing a defined customer portfolio for wastewater analytics, handling individual orders and projects, and ensuring timely order processing including report generation and billing.
Role type
Customer Relationship Manager (Wastewater Analytics)
Builds
Wastewater analysis reports and billing documents
Domain
Environmental laboratory / Water analytics
Deliverable
client delivery
Required skills
Wastewater analytics expertise, order processing, report generation, billing, complaint handling, process optimization, customer relationship management
Preferred skills
Laboratory technician qualification (Chemielaborant, CTA, UTA, MTA, BTA), Natural sciences degree (B.Sc.), customer service experience
Technologies
MS Office
Responsibilities
Manage a defined customer portfolio in wastewater analytics, process individual orders and projects, ensure timely order processing including report creation and billing, evaluate test results based on current legislation, handle complaints, and optimize processes
Seniority
Mid-level, hands-on IC