Sachbearbeitung (d/m/w) im Bereich des Wohngeldrechts
Core
Processing housing allowance applications and cases according to the Housing Allowance Act.
Role type
Administrative case officer (public sector)
Builds
Housing allowance decisions and case management for citizens
Domain
Public administration / Social welfare
Deliverable
client delivery
Required skills
Knowledge of Housing Allowance Act, administrative case processing, conflict resolution, customer-oriented communication, office software proficiency
Preferred skills
Empathy, team collaboration, adaptability to digital transformation processes
Technologies
Office programs, digital case management systems (DMS)