Revenues and Benefits Assessors
Core
Process Housing and Council tax changes via letter, email, and telephone while adhering to strict KPIs and subsidy regulations.
Role type
Senior IC Revenues and Benefits Assessor
Builds
Housing and Council tax processing services for local authorities and government bodies
Domain
Public sector / Local government finance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
NEC/Civica/IBS system proficiency, Housing Benefits and Council Tax knowledge, problem solving, customer service, IT competency
Preferred skills
Coaching and mentoring, knowledge sharing, adaptability under pressure
Technologies
NEC, Academy, IBS (Civica)
Responsibilities
Handle customer inquiries via multiple channels, meet productivity and accuracy KPIs, coach junior staff, maintain up-to-date knowledge through training and publications
Seniority
Senior, hands-on IC with mentoring responsibilities