Mitarbeiter (m/w/d) Customer Service & Auftragsabwicklung
Core
Managing B2B and B2C orders from order placement to shipping, including documentation, export declarations, and handling returns.
Role type
Customer Service & Order Processing Specialist
Builds
Order fulfillment and shipping documentation for airbrush products
Domain
Manufacturing / E-commerce
Required skills
Order processing, documentation creation, export declaration handling, customer inquiry resolution, return management, ERP system usage
Preferred skills
Experience in sales internal service, strong commercial knowledge, proactive project support
Technologies
ERP systems
Responsibilities
Process B2B and B2C orders from order to shipment, create delivery notes and invoices, handle export declarations, manage customer inquiries and complaints, monitor online platform orders, coordinate returns, track open orders, perform specific tasks like carrier invoice verification, execute small projects
Seniority
Entry to Mid-level, individual contributor