Kundenberater Endkundenservice (w/m/d)
Core
Customer advisor for end-customers in the energy and water supply sector, handling inquiries via phone and email regarding billing, products, tariffs, and general supply issues.
Role type
Customer Service Advisor
Builds
Customer service interactions for energy and water utility providers
Domain
Utilities (Energy & Water)
Deliverable
client delivery
Required skills
Customer consultation, Communication, Documentation, Problem-solving, Adaptability
Preferred skills
None stated
Technologies
kVASy®
Responsibilities
Provide individual written and telephone consultation to customers, Ensure high customer satisfaction while adhering to internal service standards, Process all inquiries from existing and potential customers regarding billing, products, tariffs, and general supply topics, Document processing procedures using the kVASy® software solution
Seniority
Entry-level / Junior