DATEV IT Support Spezialist (m/w/d) in Chemnitz oder München
Hybrid
Core
Providing IT support and training for Ecovis employees on DATEV tax and accounting software solutions.
Role type
IT Support Specialist
Builds
Internal support for DATEV products used by tax advisors and auditors
Domain
Accounting/Tax software support
Deliverable
client delivery
Required skills
DATEV product knowledge, technical problem analysis, user training, documentation creation, ticket system management
Preferred skills
Experience in tax advisory or audit support, system integration training
Technologies
DATEV products, ticket systems
Responsibilities
Answering and documenting support requests via phone, email, or ticket system; Analyzing and resolving technical issues; Training and consulting employees on DATEV software; Collaborating with the development team on product optimization; Creating and updating user guides and FAQs