Teamleiter (m/w/d) Inbound
Core
Leading an inbound customer service team of 15–25 employees to ensure efficient, high-quality resolution of customer inquiries and optimize front-line processes.
Role type
Inbound Customer Service Team Lead
Builds
Customer service operations and team performance
Domain
Customer service / Inbound support
Deliverable
dashboards & analysis
Required skills
Team leadership, process optimization, customer service experience, MS Office, SAP (preferred), data analysis
Preferred skills
Hands-on operational support, stakeholder collaboration
Responsibilities
Manage daily team operations, oversee workflow and process optimization, conduct performance and development reviews, monitor service-level metrics, collaborate with project management
Seniority
Mid-level, hands-on IC
