Service Desk Mitarbeiter (m/w/d)
Core
First point of contact for customers, analyzing technical issues and user problems across various IT environments.
Role type
Service Desk Technician
Builds
IT support services for customers
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT support, Microsoft Windows Client, Microsoft 365, Active Directory, networking, problem analysis
Preferred skills
MSP environment experience, Microsoft 365 (Exchange Online, Teams, Intune), Windows Server, virtualization (Hyper-V, VMware), ITIL
Technologies
Microsoft Windows, Microsoft 365, Active Directory, Exchange Online, Teams, Intune, Hyper-V, VMware
Responsibilities
Answer and process support requests via phone, email, and ticketing system; analyze and document incidents; resolve standard Microsoft issues; support administration of Microsoft and cloud environments; collaborate with System Engineers on complex topics.
Seniority
Entry-level to Mid-level