Mitarbeiter User Help Desk / IT Service Desk (m/w/d)
Core
Providing 1st and 2nd-level IT support for users, handling incidents and service requests, and troubleshooting hardware/software issues in Microsoft environments.
Role type
IT Service Desk Technician
Builds
Stable IT operations for end-users
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Microsoft Windows, Microsoft 365, Active Directory, TCP/IP networking, ticketing systems, remote support tools
Preferred skills
ITIL processes, endpoint management, network troubleshooting (VPN, WLAN, printers), project migration support
Technologies
Microsoft 365, Active Directory, Windows, TCP/IP, DNS, DHCP, VPN, WLAN, ticketing systems
Responsibilities
Triage, prioritize, and document incidents and service requests; Analyze and resolve disruptions in Microsoft client and server environments; Administer user accounts, groups, and permissions in Active Directory; Install software, manage updates, and perform client rollouts; Escalate complex issues to infrastructure teams; Maintain knowledge base and technical documentation.
Seniority
Junior to Mid-level, hands-on IC