Kundenbetreuer / Customer Relationship Manager (m/w/d) für Wasseranayltik
Core
Managing a defined customer portfolio for drinking water analysis, handling individual orders and projects, and ensuring timely processing of test reports and billing.
Role type
Customer Relationship Manager (CRM) for water analytics
Builds
Test reports and billing for drinking water analysis services
Domain
Environmental and water analytics
Deliverable
client delivery
Required skills
Drinking water analysis expertise, customer relationship management, order processing, report review and validation, billing, complaint handling, process optimization
Preferred skills
Laboratory technician qualification (Chemielaborant, CTA, UTA, MTA, BTA), natural sciences degree, customer service experience
Technologies
MS Office
Responsibilities
Manage a defined customer portfolio in drinking water analysis, process individual orders and projects, ensure timely order processing including report creation and billing, evaluate test results based on regulations, handle complaints, optimize processes, maintain customer relationships, support large projects
Seniority
Mid-level, hands-on IC