Sachbearbeiter Kundenservice (m/w/d)
Core
Order Management specialist handling customer service, order processing, logistics coordination, and financial settlement for a bakery company.
Role type
Customer Service Order Management Specialist
Builds
Order confirmations, invoices, and logistics reports for customers and logistics providers
Domain
Food & Beverage / Bakery
Required skills
Order management, customer service, logistics coordination, financial settlement, data entry, report generation, ERP system usage, MS Office
Preferred skills
SAP, English (business level), problem-solving, process optimization
Responsibilities
Handle incoming orders and customer inquiries, coordinate with logistics providers, process payments and invoices, manage returns and complaints, track delivery deadlines, maintain master data and pricing, generate and analyze reports, optimize order management processes
Seniority
Entry to Mid-level