Sachbearbeiter:in Kundenservice
Hybrid
Core
Handling customer inquiries via phone, mail, and in person to process cases, create official notices and final invoices, and resolve complaints and objections.
Role type
Customer service clerk (public administration)
Builds
Official notices, final invoices, and correction documents for utility/waste services
Domain
Public administration / Utility and waste management
Required skills
Case processing, complaint handling, objection resolution, invoice creation, official notice drafting
Preferred skills
Knowledge of utility/waste management, negotiation skills, stress management
Technologies
None stated
Responsibilities
Process customer cases to completion, handle complaints and objections, clarify complex customer issues
Seniority
Mid-level, experienced