Team Lead IT Helpdesk (m/f/d)
Core
Lead and manage the IT Helpdesk team to ensure efficient resolution of software, hardware, and network issues for internal users and second-level client support.
Role type
Team Lead IT Helpdesk
Builds
IT support services and streamlined troubleshooting processes
Domain
IT Operations / Enterprise Support
Required skills
Team leadership, IT issue diagnosis, software troubleshooting, hardware troubleshooting, network troubleshooting, OS administration, enterprise software administration
Preferred skills
Process improvement, user satisfaction management
Technologies
Microsoft 365, Active Directory
Responsibilities
Lead and manage the IT Helpdesk team, oversee resolution of technical issues, facilitate collaboration for efficient support, conduct research to enhance internal processes
Seniority
Mid-Senior, hands-on IC with management responsibilities