Senior Claims Manager (w/m/d) - gesucht!
Core
Managing and developing key broker and business partner relationships within the claims environment for a corporate and industrial insurance client.
Role type
Senior Claims Manager (corporate/industrial insurance)
Builds
Claims service and partner retention for corporate/industrial clients
Domain
Insurance (Financial Lines, Liability, Property)
Deliverable
client delivery
Required skills
Claims management, Liability insurance, Property insurance, Broker relationship management, Stakeholder negotiation, Process optimization, Service level management, Escalation handling, Strategic planning
Preferred skills
International insurance environment experience
Technologies
None stated
Responsibilities
Managing and developing key broker and business partner relationships, Serving as the point of contact for complex claims inquiries, Collaborating with Claims, Underwriting, and Sales teams, Ensuring high service quality in claims management, Monitoring and coordinating complex customer requests and escalations, Overseeing agreed service levels and quality standards, Analyzing and optimizing existing claims and service processes, Gathering and acting on customer and broker feedback, Collaborating with internal departments and external service providers, Contributing to the development of claims and customer service strategy