Telefonische Kundenbetreuung (m/w/d)
Hybrid
Core
First point of contact for customers in emergency situations, providing orientation and organizing concrete support services.
Role type
Customer service agent (emergency assistance)
Builds
Emergency assistance services for insurance policyholders
Domain
Insurance / Emergency Assistance
Deliverable
client delivery
Required skills
Empathy, decision-making, organization, active listening, telephone communication, digital tool proficiency
Preferred skills
Experience in care, aviation, travel, retail, or telephone service
Responsibilities
Listen to customers in distress, provide orientation, organize specific support services (e.g., towing, hotel booking), collaborate with colleagues and service providers
Seniority
Entry-level / Junior