Kaufmännischer Mitarbeiter Customer Service / Versand (w/m/d)
Core
Managing customer service and shipping processes for domestic and international orders, including order processing, offer creation, and logistics coordination.
Role type
Administrative Customer Service & Shipping Specialist
Builds
Customer orders, shipping/export documents, and logistics schedules
Domain
Manufacturing / Chemicals / Logistics
Required skills
Order processing, offer creation, shipping documentation, invoicing, ERP systems, MS Office, English communication
Preferred skills
Customs and preferential trade law, dangerous goods shipping, empty container management
Responsibilities
Handling customer inquiries via phone and email, processing and tracking customer orders, creating and following up on offers, organizing shipping schedules, preparing shipping/export/customs documents, billing and verifying freight invoices, managing empty containers and load carriers, supporting reception and call center, maintaining master data and reports