Leiter Auftragsabwicklung / Kundenbetreuung (m/w/d)
Core
Lead order processing and customer support for a renovation and expansion company specializing in social housing in Lower Saxony, managing a portfolio of approximately 50 apartments per month.
Role type
Senior Operations & Customer Success Manager
Builds
Order fulfillment, client account management, and team restructuring for a single major client in the social housing sector
Domain
Construction / Renovation / Social Housing
Required skills
Customer relationship management, order processing, team leadership, business development, contract negotiation, data analysis, project coordination
Preferred skills
Experience in construction or property management, experience in business acquisition, experience in team building
Technologies
Customer portals, documentation systems
Responsibilities
Manage and process orders for the client portfolio, negotiate new and problematic contracts, build and lead a team of order processors, conduct site inspections and handover controls, acquire new clients, analyze departmental KPIs to drive performance
Seniority
Senior, hands-on IC with leadership potential