Teamleiter/in Dienstleistungsmanagement (w/m/d)
Core
Managing the operation of the external laundry network for the German Armed Forces, ensuring reliable service delivery and coordinating between service providers, regions, and customers.
Role type
Senior Service Operations Manager (Laundry Network)
Builds
Reliable laundry service delivery for 250,000 active soldiers and civilian employees
Domain
Defense / Logistics / Service Operations
Required skills
Team leadership, supplier/vendor management, contract management, strategic sourcing, process optimization, data analysis, MS Office/Excel, SAP
Preferred skills
Process digitalization, workflow solutions, reporting tools
Responsibilities
Operate the external laundry network, lead a team of 4 employees, develop the network conceptually, manage service providers via KPIs, collaborate with cross-functional teams (SCM, Logistics, Controlling, Procurement, IT)
Seniority
Senior, hands-on IC with team leadership
