Fachassistenz (w/m/d) Kundenservice in der Agentur für Arbeit (Arbeitsort: Hof)
On-site
Core
First point of contact for customers at the entrance zones of the Federal Employment Agency, providing orientation and initial guidance on services.
Role type
Customer service specialist (public sector)
Builds
Customer guidance and intake processes for the Federal Employment Agency (via careerplan.io/jobs/10001-1003756041-S-fachassistenz-wmd-kundenservice-in-der-agentur-fur-arbeit-arbeitsort-hof-at-bundesagentur)
Domain
Public sector / Social security / Labor market services
Deliverable
client delivery
Required skills
Customer reception, application intake and verification, data entry, IT tool proficiency, empathy, conflict resolution
Responsibilities
Greet and advise customers, accept and review applications for unemployment and job training, answer questions about agency services, support data entry