Dutch-Speaking Customer Advisor – Telecommunications
Core
Support customers via phone and email for a major telecommunications project, handling enquiries, troubleshooting, complaints, and product recommendations.
Role type
Customer Advisor (Telecommunications)
Builds
Customer support interactions and sales recommendations for telecom services
Domain
Telecommunications
Deliverable
client delivery
Required skills
Dutch language (B2/C1), English, technical troubleshooting, complaint handling, sales/cross-selling, documentation, computer skills
Preferred skills
Customer service experience, technical support experience, sales experience
Responsibilities
Handle customer enquiries via phone and email, troubleshoot technical issues, handle complaints professionally, identify customer needs and recommend products, support sales and cross-selling activities, maintain accurate documentation of interactions
Seniority
Entry-level to Junior, on-site with potential remote transition
