Mitarbeiter (m/w/d) im Bereich Zentrale Aftersales Betreuung
Hybrid
Core
Aftersales customer support and sales conversion specialist handling inquiries, complaints, and contract renewals for mobile services.
Role type
Customer Support & Sales Specialist
Builds
Customer service interactions and contract retention for mobile service providers
Domain
Telecommunications / Mobile Services
Deliverable
client delivery
Required skills
Customer consultation, sales skills, complaint handling, contract negotiation, decision making, PC proficiency
Preferred skills
Motivation, service orientation, teamwork, adaptability
Technologies
PC / CRM systems
Responsibilities
Answering customer inquiries via phone and email, processing complaints and offering contract renewals, advising on tariff changes and new products, preventing cancellations, granting goodwill credits
