Team Lead Customer Service (m/w/d)
Core
Leading a remote customer service team to ensure first-class customer care, manage daily operations, and improve customer experience through data-driven decisions.
Role type
Team Lead Customer Service
Builds
Customer service operations and team performance for a custom photo product e-commerce company
Domain
E-commerce / Customer Service
Required skills
Team leadership, data analysis, KPI management, process optimization, ticketing systems, stakeholder communication
Preferred skills
AI tools adoption, coaching, remote team management
Technologies
Ticketing systems, AI tools
Responsibilities
Lead remote customer service team, manage daily operations and priorities, conduct feedback and goal talks, analyze KPIs to improve processes, step in during peak times, propose ideas for remote collaboration, ensure scheduling and communication
Seniority
Mid-level, hands-on IC
