Kundenberater (m/w/d)
Hybrid
Core
Acquire and retain customers for energy products and services through personal, phone, and written consultation, driving sales and cross-selling.
Role type
Customer Advisor (Sales)
Builds
Energy products and services for private and business customers
Domain
Utilities (Energy, Gas, Heat, Water)
Deliverable
product features
Required skills
CRM systems, SAP R/3 IS-U, commercial training, conflict resolution, independent work
Preferred skills
Experience in energy, tourism, or insurance industry, sales affinity
Technologies
CRM systems, SAP R/3 IS-U
Responsibilities
Acquire new customers and build long-term relationships, consult on energy products and services, handle billing and payment inquiries, manage contract processes (move, cancellation, supplier change), process complaints, maintain customer data in CRM
Seniority
Entry to Mid-level