IT Business Analyst HRM/ CRM (m/w/d)
Core
Analyze business processes and manage requirements for HRM and CRM systems to support the Rostock Port's infrastructure and operations.
Role type
IT Business Analyst (HRM/CRM)
Builds
HRM and CRM software solutions for port operations
Domain
Port infrastructure / Logistics
Required skills
Business process analysis, Requirements management, Stakeholder analysis, Software selection and implementation, Vendor coordination, User support and training
Preferred skills
Experience with P&I Loga, Salesforce, Dynamics, ZenDesk
Technologies
P&I Loga, Salesforce, Dynamics, ZenDesk
Responsibilities
Analyze business processes and manage requirements in HRM and CRM, Conduct stakeholder needs analysis, Support departments in selecting and implementing new software, Coordinate external IT service providers, Assist in testing and quality assurance, Provide user support and conduct internal training
Seniority
Mid-level, hands-on IC
