Senior Customer Service Manager (m/w/d) - (Strategic Customer Collaboration & Supply Chain)
Core
Strategic B2B interface managing the Customer-Supply-Chain model and Customer Collaboration for Germany, Austria, and Switzerland within the Central Europe Region.
Role type
Senior Customer Service Manager (Supply Chain)
Builds
Customer-Supply-Chain model and collaboration frameworks for key accounts
Domain
FMCG / Food & Beverage / Supply Chain
Required skills
Supply chain management, End-to-End Order-to-Invoice process knowledge, ERP systems (SAP), KPI monitoring, Service-Level Agreement management, Cross-functional leadership, Strategic planning
Preferred skills
Experience in building new structures, Transformation projects, FMCG industry background
Technologies
SAP, Reporting tools
Responsibilities
Design and develop the Customer-Supply-Chain model, Act as Single Point of Contact for supply chain topics, Develop joint supply chain improvement plans with key customers, Monitor KPIs and Service-Level Agreements, Lead cross-functional topics via lateral leadership
Seniority
Senior, hands-on IC
