IT Network Supporter – Third Level (all genders)
Core
Third-level IT support specialist handling complex international IT infrastructure, troubleshooting customer issues via email and phone, and acting as the interface between customers and internal IT administrators.
Role type
Senior IC IT Network Supporter
Builds
IT infrastructure support and user service documentation
Domain
IT / Networking
Deliverable
client delivery
Required skills
Cisco LAN/WAN solutions, Fortinet or Cisco security solutions, network and internet protocols, documentation creation, customer communication
Preferred skills
CCNA certification, NSE certification, English language skills
Technologies
Cisco, Fortinet
Responsibilities
Process and analyze customer support tickets for complex IT infrastructure issues, communicate solutions to customers via email and phone, collaborate with internal IT administrators, create and improve user documentation and guides.
Seniority
Senior, hands-on IC
