Second Level Software Support / Technical Application Support (m/w/d)
Core
Second Level Software Support for emergency room systems, analyzing complex technical issues, data flows, and interface configurations to ensure reliable digital processes for hospital customers.
Role type
Second Level Technical Application Support Engineer
Builds
Emergency room information systems and digital workflows for hospital customers
Domain
Healthcare IT / Emergency Room Systems
Deliverable
client delivery
Required skills
SQL, relational databases, PHP code analysis, REST-APIs, interface configuration, client/server architecture understanding, structured problem analysis
Preferred skills
Mirth Connect, HL7/FHIR standards, MariaDB, IIS/Apache web servers, network technology (TCP/IP, DNS, Routing, Firewalls), Windows Server, hospital information systems
Responsibilities
Analyze and resolve complex technical incidents, analyze errors in applications and data flows, configure interfaces to customer systems, analyze data using SQL queries, read and trace PHP code/pseudocode for root cause analysis, support integration of solutions into existing system landscapes, provide technical consulting to customers, collaborate with development and project management, create and maintain technical documentation