Systemadministrator (m/w/d) Microsoft 365 / Modern Workplace - 1st Level Support
Core
1st Level IT support for Microsoft 365 and Modern Workplace, handling user tickets, troubleshooting, and account management.
Role type
1st Level System Administrator (Microsoft 365)
Builds
Support services for end-users in a Microsoft 365 environment
Domain
IT Support / Microsoft 365
Deliverable
client delivery
Required skills
Microsoft 365, Windows-based workstations, user account management, client installation and configuration, onboarding/offboarding support, ticket triage, hardware troubleshooting
Preferred skills
User rights and access management, network basics, mobile device management
Technologies
Microsoft 365, Outlook, Teams, OneDrive, Windows, Office applications
Responsibilities
Answering user technical questions and resolving incidents, analyzing and fixing workstation/application/peripheral issues, setting up and managing user accounts and permissions, installing and configuring clients and devices, supporting onboarding and offboarding processes, escalating complex issues to 2nd Level Support, documenting support cases and procedures
Seniority
Junior, hands-on IC