IT-Kundenbetreuer/-in (1st und 2nd Level)
Core
Providing 1st and 2nd level support, training, and installation for municipal administration software products (ADVIS, EINBÜRGERUNG, VISITVIS) across Germany.
Role type
IT Customer Support Specialist (1st & 2nd Level)
Builds
Software products for municipal administration (citizenship, visa services)
Domain
Public sector / Municipal administration / German immigration law
Deliverable
client delivery
Required skills
Customer service, Microsoft Office (advanced), Client/Server OS (Windows/Linux), Networking (LAN/WAN/IP/Proxy/Firewall), Databases (MS-SQL/Oracle), Driver's license
Preferred skills
Experience with public administration, Knowledge of foreigner procedures, Experience with VOIS/ADVIS/EINBÜRGERUNG/VISITVIS, DMS interface experience
Responsibilities
Troubleshooting and error analysis, Documentation in ticket system, Installation and setup of software in client administrations, Training of users and administrators, On-site support in Germany
Seniority
Mid-level, hands-on IC