IT-Systemintegrator (m/w/d)
Core
First point of contact for IT problems and service requests, including password resets, software usage, and network issues.
Role type
IT System Integrator / Helpdesk Technician
Builds
Internal IT support services and documentation for employees
Domain
Corporate IT / Helpdesk
Required skills
Windows OS (server/client), Active Directory, Microsoft 365, network fundamentals (IP, DHCP, DNS, VPN, WLAN), hardware troubleshooting, documentation, IT asset management
Preferred skills
Remote maintenance tools, cable management, security policy implementation
Technologies
Windows, Microsoft 365, Active Directory, VPN, WLAN
Responsibilities
Reset passwords and assist with software usage; create user guides and maintain FAQ documentation; install and configure PCs, laptops, printers, and monitors; manage user accounts and access rights; perform hardware fault analysis and component replacement; support network administration and cabling; implement security policies and conduct user awareness training; maintain IT documentation and asset inventories
Seniority
Junior to Mid-level, hands-on IC