Kundenberater Inbound Kündigerrückgewinnung (m/w/d)
Hybrid
Core
Retaining existing customers by advising them on mobile, internet, and DSL products to reconsider their cancellation decisions.
Role type
Inbound customer retention specialist
Builds
Customer retention outcomes for a telecommunications provider
Domain
Telecommunications / Customer Service
Deliverable
client delivery
Required skills
Sales experience, Call center experience, Customer retention expertise, Product knowledge (mobile/internet/DSL), Data entry
Preferred skills
Motivation, Team orientation, Reliability, Engagement, People skills
Responsibilities
Advising customers on mobile, internet, and DSL products, Processing inbound customer calls, Entering and maintaining customer data
