Servicemitarbeiter im Kundendialog (m/w/d)
Core
Handling customer inquiries, proactive outreach, and scheduling appointments for an automotive group.
Role type
Customer service representative (telephony)
Builds
Customer engagement and appointment scheduling for sales and service
Domain
Automotive
Deliverable
client delivery
Required skills
Customer acquisition, CRM management, appointment scheduling, telephone communication, data entry
Preferred skills
Sales experience, service experience, telephone marketing experience
Technologies
MS-Office, CRM systems
Responsibilities
Answer and qualify incoming customer inquiries, independently handle general customer requests, proactively contact existing and potential customers by phone, schedule qualified visits for sales and service, track internal request status, maintain customer data in CRM, provide information to customers and internal departments