Mitarbeiter im Kundensupport (m/w/d) – tomedo® Praxissoftware
Core
First-line technical support specialist for tomedo® practice management software, resolving customer issues via phone, email, and ticketing systems with a high first-fix rate.
Role type
Support Engineer (1st-Level / Technical Support)
Builds
tomedo® practice management software for medical practices
Domain
Healthcare IT / Practice Management Software
Required skills
technical troubleshooting, ticket management, knowledge base documentation, process improvement, stakeholder communication, software adaptation
Preferred skills
AI tool usage (ChatGPT, Claude, Gemini), Apple/Mac environment familiarity, English language skills
Technologies
tomedo® PVS, ticketing systems, AI tools (ChatGPT, Claude, Gemini)
Responsibilities
Diagnose and resolve technical issues for customers, manage and prioritize incoming support tickets, document solutions and update the knowledge base, collaborate with technical teams to refine support processes.
Seniority
Junior to Professional (growth path to Senior/Expert) (via careerplan.io/jobs/10001-1003689144-S-mitarbeiter-im-kundensupport-mwd-tomedo-praxissoftware-at-zollsoft-gmbh)