Quereinsteiger (m/w/d) Bank - Service
On-site
Core
Customer service representative for bank clients handling inquiries via phone, email, and chat regarding online banking, stock, and deposit management.
Role type
Customer service agent (banking)
Builds
Customer support interactions for a banking service provider
Domain
Financial services / Banking
Deliverable
client delivery
Required skills
German (fluent), customer service, online banking knowledge, stock and deposit management, transaction processing, CRM documentation
Responsibilities
Answer customer inquiries via phone, email, or chat; assist with product requests; guide customers through deposit account operations; handle card blocks and account transaction information; schedule in-branch appointments; document communications in the customer database