Kaufmännischer Mitarbeiter Reklamations- und Retourenmanagement (m/w/d)
Core
Handling customer complaints, returns, and transport damages; processing credits and material bookings; optimizing return management processes.
Role type
Commercial specialist (claims and returns management)
Builds
Customer service processes and internal logistics documentation
Domain
HVAC industry + commercial operations
Deliverable
dashboards & analysis
Required skills
Claims processing, returns management, customer communication, credit creation, material booking, process optimization, MS Office, ERP systems
Preferred skills
Technical training, English (written and spoken), service orientation
