IT-Inhouse Consultant (m/w/d) Schwerpunkt Service / Schnittstelle zwischen IT und Service
Core
Develop, implement, and train temporary work tools for new system introductions (e.g., CRM) and optimize, develop, and automate service processes in collaboration with Super-Key-Users.
Role type
IT In-house Consultant (Service & IT-Service Interface)
Builds
Temporary work tools, new software implementations, and optimized service processes
Domain
Manufacturing (HVAC/Ventilation) + IT Service Management
Required skills
CRM implementation, ERP user support, process automation, MS Office, Microsoft Dynamics, IT problem analysis
Preferred skills
Key-User experience, technical affinity, additional languages
Technologies
Microsoft Dynamics, CRM, ERP
Responsibilities
Develop and implement temporary work tools for new system introductions, Optimize and automate service processes, Support and train ERP users globally, Analyze and resolve IT-specific problems