Mitarbeiter/in Innendienst (m/w/d) -Glasfaser Terminierung 100%Homeoffice
Core
Coordinating and scheduling fiber optic installation and maintenance appointments, managing customer service inquiries, and overseeing service schedules.
Role type
Operations coordinator (fiber optic scheduling)
Builds
Fiber optic network installation and maintenance schedules
Domain
Telecommunications / Fiber Optics
Required skills
Fiber optic domain expertise, appointment scheduling, customer service, telephone communication, data entry, project coordination
Preferred skills
Prior experience in indoor service, customer service, or appointment management
Technologies
PC, Office applications
Responsibilities
Telephone customer support, scheduling fiber optic technician appointments, coordinating installation and maintenance visits, monitoring and tracking scheduled appointments, handling appointment changes and cancellations, communicating with customers and technicians, maintaining customer data and appointment records, documenting calls and appointments, processing incoming inquiries via phone and email, ensuring smooth scheduling operations, independently organizing daily tasks
Seniority
Individual Contributor, operational level