IT-Support Engineer (m/w/d) – ERP-Fokus
Core
Provide technical and process-based support for UNITRADE ERP software to ensure customers can work smoothly, analyzing tickets, troubleshooting errors, and configuring ERP modules.
Role type
IT Support Engineer (ERP)
Builds
UNITRADE ERP software and related support services
Domain
Enterprise Resource Planning (ERP) / Software Support
Deliverable
client delivery
Required skills
ERP system knowledge, technical troubleshooting, process analysis, SQL/database basics, software process understanding
Preferred skills
AI tool usage, documentation creation, stakeholder communication
Technologies
UNITRADE, SQL, modern AI tools
Responsibilities
Receive and analyze support tickets via phone, email, and ticketing systems; perform error analysis and root cause investigation; configure, test, and adjust ERP modules in coordination with development and customers; support customers with ERP functionality and process questions; collaborate with team members and other departments; utilize AI tools for analysis and documentation; maintain support documentation.
Seniority
Individual Contributor