IT-Mitarbeiter (w/m/d) für die Fachabteilung Service und Support im Zentralbereich IT
Core
2nd-Level IT support and end-device lifecycle management for hospital staff and infrastructure.
Role type
Senior IC IT Support Engineer (2nd Level) / Desktop & Asset Management
Builds
Stable IT operations for hospital clients and end-user devices
Domain
Healthcare / Hospital IT
Required skills
2nd-Level support, incident analysis, client device management, MDM, patch management, asset management, Windows environments, Citrix XenApp, ticketing systems, software packaging
Preferred skills
Hospital information systems (Dedalus Orbis), medical/administrative workflows, Matrix42
Responsibilities
Resolve complex 2nd-level incidents and service requests, diagnose and fix client/application issues, manage device lifecycle and rollouts, handle MDM and patch management, document solutions and best practices, support migration projects, escalate complex cases to 3rd-level teams
Seniority
Senior, hands-on IC