Teamkoordinator Ersatzteilservice & Support (m/w/d)
Core
Operate daily workflows and coordinate cross-functional collaboration for spare parts service and technical customer support.
Role type
Senior operational coordinator (spare parts & after-sales)
Builds
Spare parts service operations and technical customer support processes
Domain
Industrial equipment / Gastronomy supply
Required skills
Workflow management, SLA monitoring, cross-functional coordination, data analysis, team coaching, process optimization
Preferred skills
ERP system experience, coordinating role experience
Technologies
MS-Office, ERP systems
Responsibilities
Operate daily workflows and monitor case processing, support team with complex inquiries, handle escalations independently, ensure SLA and quality standard compliance, analyze KPIs for optimization, coordinate cross-functional collaboration, plan resource allocation, conduct team coaching and quality controls
Seniority
Senior, hands-on IC