Junior Support Entwickler – Software (m/w/d)
Core
Junior support developer analyzing and resolving technical and functional issues for banking customers using TRAVIC payment products.
Role type
Junior IC support engineer (payments)
Builds
TRAVIC payment product family for banks and financial institutions
Domain
Banking / Financial Services / Payments
Deliverable
client delivery
Required skills
Java, database management, server administration, containerization, messaging systems, network configuration, firewall management
Preferred skills
Cloud solutions, customer-facing communication, process improvement
Responsibilities
Analyze and resolve customer support tickets, investigate technical errors, collaborate with product and development teams, support digital customer sessions, improve products based on support feedback