Mitarbeiter im Innendienst /m/w/d)
Core
Coordinating service technicians, managing customer service orders, and scheduling field service interventions to ensure smooth operations in service areas.
Role type
Customer Service Coordinator (Technical Service)
Builds
Service operations and customer service delivery
Domain
Industrial equipment maintenance and technical service
Required skills
Order intake and scheduling, Customer consultation, Service technician coordination, Process monitoring, Structured work management, Multi-tasking
Preferred skills
Technical customer service experience, Openness to people, Telephone communication
Responsibilities
Coordinate service technicians, Act as customer contact for service inquiries, Accept and schedule customer service orders, Monitor service area operations
Seniority
Entry-level to Mid-level, hands-on IC