Customer Service Consultant (m/w/d) McD
Core
Ensuring comprehensive understanding of restaurant operations and products within the OSI organization, supporting McDonald's ATCQ and QA teams with training and technical expertise across European, divisional, and national levels.
Role type
Senior IC quality assurance consultant (food industry)
Builds
Operational quality standards and product consistency for McDonald's restaurants
Domain
Food industry / Quality Assurance / Restaurant Operations
Required skills
Food technology knowledge, sensory evaluation, food hygiene regulations, root cause analysis, report creation, stakeholder communication
Preferred skills
Experience in food production environment, knowledge of raw materials and cleaning processes, ability to build sustainable relationships
Technologies
Data reporting tools, database management systems
Responsibilities
Monitor operational and technical Critical Control Points (CCPs) in restaurants, investigate product complaints and determine causes, create regular and ad-hoc reports on visit results and quality metrics, support restaurants with product training and best-practice exchange, collaborate with internal and external teams including Senior Management and Supply Chain
Seniority
Senior, hands-on IC
