Mitarbeiter Kundenkommunikation (m/w/d) Inbound & Outbound Service | Hybrid
Core
Professional customer communication via phone, email, and chat, handling both inbound inquiries and outbound campaigns to resolve issues and acquire/retain customers.
Role type
Customer Service Representative (Inbound & Outbound)
Builds
Customer support solutions and sales/retention campaigns for client companies
Domain
Customer Service / Call Center
Deliverable
client delivery
Required skills
Customer contact experience, German (C1 or native), phone communication, written communication, handling difficult customers, empathy, professional distance, shift work readiness
Preferred skills
Experience in service centers, gastronomy, hospitality, reception, or commercial activities, interest in digital tools, initiative, solution-oriented thinking
Technologies
Communication systems, CRM tools
Responsibilities
Handling inbound customer inquiries via phone, email, and chat; initiating outbound contact for campaigns; processing complaints; product consultation; conducting needs analysis and research; documenting processes in systems
Seniority
Entry to Mid-level, hands-on IC
